User Support – EdTech

株式会社グロービス

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Alex Scharf
エンジニア

Alex Scharf
エンジニア

なにをやっているのか

GLOBIS Unlimited
GLOBIS Unlimited

About GLOBIS: GLOBIS strives to bring creative change and innovation to society, through people, capital and knowledge. We nurture business leaders at GLOBIS University, Japan’s very large business school. Over 1,400 leading companies have sharpened their management capabilities with GLOBIS Corporate Education. GLOBIS has supported the growth of start-ups by investing over 66 billion yen in funds in 130 companies through GLOBIS Capital Partners. Utilizing the GLOBIS Insights digital media platform and GLOBIS MBA book series, we have shared management expertise globally.

なぜやるのか

a good work environment

We are looking for an experienced user support professional to join the support and operations team. As we launch GLOBIS Unlimited, a business microlearning online platform, into overseas markets, we want to make sure our users have a first-class experience and our operations run smoothly.

You will be interacting with customers and creating support materials in English, but will be working closely with our Japanese operations team, so conversational to business level Japanese is required. This role requires great understanding of our learners to provide them an excellent experience and an entrepreneurial spirit as we build our global operations team.

About GLOBIS Unlimited: GLOBIS Unlimited is a business microlearning online platform, providing microlearning courses on MBA-level business topics.

こんなことやります

■Responsibilities
Responsibilities will include:

‐ Answer user support email inquiries accurately and in a timely manner
‐ Create support materials for end-users published on web
‐ Create support materials and operations manuals for internal stakeholders
‐ Design and execute operations procedures for global corporate clients
‐ Manage Terms of Use and Privacy Policy in line with global needs
‐ Other tasks as required by team or division

■Requirements
《Required》
‐ Written and spoken in English（Native level）
‐ JLPT N2 or equivalent
‐ 3+ years experience in a customer facing role for a technology service or product (or equivalent skillset)
‐ Experience working with helpdesk/ticketing software
‐ Excellent writing and communication skills
‐ Strong time/project management skills

《Preferred》
‐ Basic HTML/CSS skills
‐ Experience implementing helpdesk/ticketing and web-based support software