Zulhendra irwan

Laser Ops / Laser Tag Marshal

Zulhendra irwan

Laser Ops / Laser Tag Marshal

Anywhere

Zulhendra irwan

Laser Ops / Laser Tag Marshal

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Sept 2016
-
Present

Laser Ops

5 years

Laser Tag Marshal
Present

Sept 2016 -

Present

● Providing excellent service to meet customer’s expectation ● Attending to complaints and feedback received ● Implementing problem-solving skills to ensure timely service recovery ● Handling cashiering duties ● Managing Inventory stock-taking

Laser Tag Marshal

Sept 2016 -

Present

● Providing excellent service to meet customer’s expectation ● Attending to complaints and feedback received ● Implementing problem-solving skills to ensure timely service recovery ● Handling cashiering duties ● Managing Inventory stock-taking

Feb 2019
-
July 2019

Starbucks

6 months

Barista

Feb 2019 - July 2019

Taking orders and make coffee, tea, and other drinks to customer specifications • Operating cash register and credit card machine • Multi-tasking and able to perform many different tasks within the store during each shift

Barista

Feb 2019 - July 2019

Taking orders and make coffee, tea, and other drinks to customer specifications • Operating cash register and credit card machine • Multi-tasking and able to perform many different tasks within the store during each shift

July 2018
-
Nov 2018

Operation Executive/Stage Crew(Intern)

July 2018 - Nov 2018

• Scheduling and running rehearsals • Coordinating the work of the stage crew • Calling cues and possibly actor entrances during the performance • Overseeing the entire show each time it is performed • Assisting in handling day to day task within the company

Operation Executive/Stage Crew(Intern)

July 2018 - Nov 2018

• Scheduling and running rehearsals • Coordinating the work of the stage crew • Calling cues and possibly actor entrances during the performance • Overseeing the entire show each time it is performed • Assisting in handling day to day task within the company

May 2015
-
July 2016

Sales Associate

May 2015 - July 2016

● Providing excellent service to meet customer’s expectation ● Attending to complaints and feedbacks received ● Implementing problem solving skills to ensure timely service recovery ● Handling cashiering duties ● Managing POS system ● Up-Selling promotions and products to reach daily sales target ● Managing Inventory stock-taking

Sales Associate

May 2015 - July 2016

● Providing excellent service to meet customer’s expectation ● Attending to complaints and feedbacks received ● Implementing problem solving skills to ensure timely service recovery ● Handling cashiering duties ● Managing POS system ● Up-Selling promotions and products to reach daily sales target ● Managing Inventory stock-taking

May 2014
-
May 2015

UBTS

1 year

Customer Service Agent

May 2014 - May 2015

● Providing excellent service to meet passenger expectations ● Attending to complaints and feedbacks received ● Implementing problem solving skills to ensure timely service recovery ● Checking-in services for departure flights ● Handling baggage acceptance for flights

Customer Service Agent

May 2014 - May 2015

● Providing excellent service to meet passenger expectations ● Attending to complaints and feedbacks received ● Implementing problem solving skills to ensure timely service recovery ● Checking-in services for departure flights ● Handling baggage acceptance for flights


Awards and Certifications

Nanyang Academy Of Fine Arts Bursary

Sept 2019

Most improved GPA award

Jan 2019

Tan Ean Kiam Foundation Busary

Sept 2018